Efficient service processes in compressed air technology: Carl Nolte Technik digitizes with ADASMA®
The successful implementation of a digital station management system in conjunction with a mobile app for Technicians.
About Carl Nolte Technik GmbH:
Carl Nolte Technik GmbH, headquartered in Greven, is a supplier of compressed air technology, hose systems, occupational safety equipment, and industrial supplies.
With over 200 employees, the company supports industry, trade, and local governments with customized solutions. Carl Nolte Technik offers comprehensive services, particularly in the field of compressed air technology—from planning and installation to maintenance and repair of compressed air systems.
Thanks to decades of experience and a strong service team, the company has established itself as a reliable partner for innovative and efficient compressed air solutions.
About the compressed air industry:
Compressed air is an indispensable medium in industry and is used for control systems, production processes, and pneumatic systems.
Reliable maintenance and repair processes are essential, particularly in industries such as the food industry and mechanical engineering, to prevent production downtime and ensure operational safety.
Compressors and their components must be serviced regularly, although the maintenance intervals for filters, dryers, and piping can vary significantly in some cases.
The challenge
Paper-based service reports
Technicians received their assignments on printed service reports, documented their operations by hand, and the office staff manually entered this information into the ERP system for documentation and billing purposes.
The maintenance history was documented in a simple free-text field associated with each customer, where completed operations were recorded along with the date and brief notes.
This made it difficult to track completed work in a targeted manner and resulted in lengthy search times, especially when specific information about an Asset was needed.
Complexity in maintenance schedule monitoring
In addition, the company had to use several separate programs for operational planning, inventory management, and reporting, which further complicated the processes.
Planning maintenance intervals was particularly challenging, as compressors, filters, and compressed air treatment systems have different service cycles. Without a digital solution, maintenance schedules had to be laboriously calculated and documented by hand.
Maintenance schedules had to be coordinated on a case-by-case basis, and deviations from planned intervals had to be recorded manually, which increased the risk of over- or under-maintenance and complicated planning.
The solution
Holistic service platform
ADASMA is a comprehensive service platform that supports both the in-house planning team and field service staff with mobile documentation. The previously manual process of recording maintenance reports is now completely eliminated, as all operations are documented via an intuitive mobile app.
Technicians have access to a comprehensive plant management system in which each asset is recorded as a separate entity with a complete maintenance history.
This allows them to access relevant information at any time and see what work has been done most recently.
Less planning effort
Another key benefit is the operation and route planning feature, which uses the system to schedule service calls based on stored maintenance intervals. This reduces errors and makes it easier for the office staff to keep track of all upcoming maintenance tasks.
In addition, ADASMA was integrated directly into the existing ERP system, allowing quotes, orders, and their material line items to be transferred seamlessly.
The introduction of GPS-based navigation also makes field work easier, especially on large factory grounds or at locations that are difficult to find.
Faster invoicing cycles
With the introduction of ADASMA, Carl Nolte Technik was able to sustainably optimize its service processes. Digital operational planning makes it possible to efficiently coordinate and process approximately 120 service operations per month more quickly.
The time savings are particularly significant in billing: Whereas invoices used to be issued weeks after a service call, billing now takes place within two days of the work being completed.
More efficiency and less paper
The introduction of the new software has also significantly improved job preparation. Technicians can see exactly which spare parts or tools are needed in advance, thereby avoiding unnecessary delays.
Another key advantage is the significant reduction in paper documentation. All service reports are now recorded digitally and are immediately available. This not only saves time but also improves the traceability of operations and increases transparency—both for customers and for internal processes.
Cooperation & outlook
Cooperation based on trust
Close collaboration with ADASMA has made it possible to quickly implement custom requirements. Their support is valued for being prompt and solution-oriented, and regular updates ensure continuous improvement.
Outlook for future projects
Next, Carl Nolte Technik plans to implement a live data connection for compressors. This will allow operating hours and malfunctions to be transmitted to ADASMA in real time via an interface, enabling the company to handle upcoming maintenance schedules and downtime even more efficiently and quickly.
Conclusion
Thanks to ADASMA’s digitalization efforts, Carl Nolte Technik was able to modernize its service processes, make them more transparent, and future-proof them. This not only increases efficiency in day-to-day operations but also lays the foundation for continued successful and customer-focused service development.