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Cloud or on-premise - what you should look out for when installing your field service management software

When purchasing new software, the question is not only about the range of functions, costs and usability. The question of software installation - on-premise or in the form of a cloud solution - is also crucial. This much in advance: there is no one best solution, but rather it depends heavily on the company philosophy and the existing IT infrastructure. Both variants have their advantages and disadvantages, which we will explain in more detail in this article.

Definition of cloud solution

With the cloud solution, the software is provided on servers managed by the provider. In most cases, these servers are not located at the software provider itself, but at an external, specialized data center.

The entire setup and configuration of the hardware is carried out directly by the software provider. The provider is also responsible for server maintenance (e.g. installing security patches) and setting up backup solutions, such as mirroring to different backup destinations. In the event of failures or malfunctions, the provider is obliged to rectify these as quickly as possible. Ideally, response times and/or availability guarantees are concluded here in order to avoid longer downtimes.

Advantages of the cloud

  • No acquisition costs for (server) hardware
  • No maintenance and servicing of hardware by own (expensive) IT staff
  • Specialized data center responsible for security aspects such as redundant power supply, fire protection system and guaranteed high data rates
  • Uncomplicated and quick setup by the provider

Disadvantages of the cloud

  • Requirement of a (sufficiently) fast Internet connection
  • High dependency on the provider in terms of reliability and response times
  • Data storage and data protection not in own hands, own data protection guidelines must comply with those of the provider
  • Often subject to surcharges due to higher monthly costs

Definition of on-premise installation

The on-premise installation describes the installation of the software solution on the company's own servers. This means that your own IT department or a contracted external company provides the necessary hardware (servers etc.). In doing so, it is important to pay attention to the requirements of the software. performance of the hardware. The setup/configuration must also be tailored to the software to be purchased (e.g. Linux- or Microsoft-based). Depending on the agreement, the final installation is then carried out either by the company's own IT department or the software provider. The responsibility for maintaining the systems with regard to (automated) data backups and security patches to be installed lies with the customer.

Advantages on-premise

  • Full control over the data
  • No dependence on the software provider, as maintenance is in your own hands
  • Work possible even without an Internet connection

Disadvantages of on-premise

  • Acquisition costs for hardware, if not yet available
  • Setup and coordination effort with software provider
  • Maintenance/servicing by own personnel (personnel costs)
  • Personal responsibility for data protection and data security


As mentioned at the beginning, there is no clear answer to the question of "on-premise or cloud". Depending on the size and philosophy of your company and any prescribed (corporate) guidelines, it may even be stipulated in advance that software solutions must always be installed on-premise.

If you tend to be a smaller company with no large IT department, it makes sense to use the cloud solution to save money (acquisition costs) and time (setup and maintenance). If you are assured of appropriate response times in the event of failures by the software provider's support team and the provider can prove that it works with certified data centers in Germany (or at least in the EU), the advantages outweigh the disadvantages in this case.

We offer you both options for installing the ADASMA software. Do you have any questions about ADASMA IT requirements or would you like to speak to a specialist?