Optimize the service process with the ADASMA service software for combined heat and power plants service providers
Developments in the CHP sector
The demands on service companies for the maintenance and repair of Combined heat and power plants (CHPs) have risen sharply in the past. Due to stricter emission regulations and increasing flexibility in plant operation (flex operation), interval-based maintenance is shifting towards condition-based and component-based maintenance.
At the same time, industry-wide consolidation and uncertain prospects for future EEG subsidies are leading to increasing competitive pressure. Customer satisfaction is becoming a decisive factor for the long-term success of a company, particularly when it comes to servicing existing installations. More and more companies are therefore relying on service software for Combined heat and power plants.
Challenges in the maintenance and servicing of Combined heat and power plants
The focus for CHP service companies is to be able to map and document their assets with the necessary level of detail of a Combined heat and power plants. It is not just a matter of recording the serial number of the Asset. Rather, the aset as a whole, incl. of all installed components can be flexibly managed. The components include the engine, generator, control unit, turbocharger and other peripheral units.
In addition to the pure master data documentation, an intelligent CHP service history is required in order to be able to recognize all work carried out and changes to the CHP unitAsset at a glance. In combination with the maintenance schedules based on operating hours , the entire lifecycle management of the Asset can be mapped.
With an increasing number of serviced assets and the associated CHP service technicians, a software-supported Operational planning app is becoming increasingly important. Within an intuitive planning board, the operation coordinators should be supported with regard to route optimization and the required Technician skills in order to be able to assign the operation to a suitable technician. It is also important to integrate the service technicians into the service process through mobile maintenance in order to maximize service efficiency. The service technicians should be able to carry out the entire, extensive technical documentation on the mobile device. In conjunction with the service technician app, photo documentation is also unavoidable in order to be able to document breakdowns and damage to the CHP systems .
What customers from the CHP sector say about ADASMA
The interface is very tidy and intuitive. We can offer our customers real added value in service thanks to seamless system documentation and support for deployment planning.
Compared to other maintenance solutions, ADASMA was by far the best fit for our CHP service requirements. Both our schedulers and our Technicians are highly satisfied.
The structured design and operation of the mobile app in the field are very well done. Synchronization with the desktop app works reliably and simplifies the follow-up of service documents immensely.
As a licensed MWM service and sales partner, our customers place the highest demands on the maintenance and servicing of their plants. With ADASMA, we have found a service software that provides us with optimum support.
Our dispatchers plan more efficiently and the service technicians process their operations completely digitally. By saving time, they can now focus more comprehensively on their customers and tasks.
Our entire technical system documentation is now much more structured and transparent. The ADASMA app has also enabled us to significantly improve the quality and efficiency of our service process.
With the intuitive ADASMA mobile app, we can provide our service technicians with all the relevant deployment information, including provide navigation data on their end devices. From order placement to invoicing, ADASMA is designed to be completely coherent and interacts excellently with our ERP application.
Reference reports
Combined heat and power plants
ADASMA as the ideal service software for combined heat and power plants service providers
Compared to the usual tradesman solutions, our ADASMA service software can be specifically and uncompromisingly adapted to your customer service requirements for combined heat and power plants:
- Comprehensive property management incl. Documentation of the installed components and direct integration of the type plate, RI diagram, technical descriptions, spare parts lists and much more.
- Mapping of service and maintenance contracts incl. Running time according to operating hours
- Consideration of motor replacement events and mapping of two operating hours counters (motor counter and peripheral counter)
- System-specific maintenance messages depending on the assigned maintenance plan and the degree of utilization (operating hours/day) of the Combined heat and power plants