Charging infrastructure providers use ADASMA service software to optimize their service processes
ADASMA helps operators, municipal utilities, and installation and maintenance companies digitally integrate with their systems for fault reporting, maintenance, operational planning, Technician apps, and documentation.
The growing charging infrastructure is putting more pressure on service and operations
Electric mobility continues to evolve, and with it, the number of publicly accessible charging stations is growing. For operators, municipal utilities, and installation and maintenance companies, this increases the demands on management, maintenance, and service coordination.
More charging points mean more service calls, more malfunctions, and more coordination
In addition to the physical charging infrastructure, backend systems (e.g., based on OCPP), load management, and the distinction between AC and DC charging points play a crucial role in day-to-day operations and service.
Germany now has a rapidly expanding public charging infrastructure. According to the Federal Network Agency, as of May 1, 2026, a total of 151,452 standard charging points and 52,499 fast-charging points were in operation.
The larger the network becomes, the more important it is to have a structured service organization: Operators must ensure the availability of their charging points, keep track of maintenance schedules , and quickly forward any malfunctions to the appropriate service technicians.
Where service processes related to charging stations become particularly challenging
Managing and maintaining a large-scale charging infrastructure presents a variety of challenges: Operators must ensure availability, while service providers need to efficiently coordinate Technicians, materials, feedback , and documentation.
Efficient management and maintenance
Municipal utilities and local energy providers need software for their charging stations— —to centrally monitor charging points, maintenance schedules, spare parts requirements, and technician assignments.
Minimize downtime
Operators of charging networks rely on their charging stations remaining continuously available. Incidents must be quickly identified, prioritized, and escalated to the appropriate department.
Operational planning and Resource Allocation
For installation and maintenance companies, it is crucial to coordinate service technicians efficiently, so that installation, maintenance, and troubleshooting can be carried out reliably.
Integration with existing systems
Fleet operators, property management companies, and parking garage operators often need to integrate charging stations into existing system environments. This requires flexible interfaces and scalable processes.
Streamline and speed up service processes for charging infrastructure
REWAG uses ADASMA in the field of electromobility to digitally consolidate faults, service technicians, feedback and documentation.
Since we started using ADASMA as our field service ticketing system, our processes in this area have become significantly more streamlined and faster. From recording malfunctions to forwarding them to the Technician and receiving feedback via the Technician app , the entire process chain runs literally “like clockwork,” and, as an added bonus, all service operations are clearly and neatly documented.
Operational planning, mobile app, dashboard, and Asset Management for your charging stations
Operational planning, a mobile service technician app for iOS, Android, and Windows, a dashboard, and Asset Management— —help you manage your charging stations. ADASMA digitizes and streamlines the management and maintenance of your charging infrastructure . Take advantage of our solution, which is tailored precisely to your needs.
The ideal choice for municipal utilities, charging network operators, and installation and maintenance companies
The ADASMA field service management software helps you manage and maintain charging stations and energy systems. It integrates all key service functions into a single digital system: —from scheduling and maintenance to mobile reporting and analysis.
Operational planning and Resource Optimization
Operational planning for your service technicians is a key feature of ADASMA. It allows you to use resources more efficiently and ensure that your technicians are in the right place at the right time.
When conducting operational planning, ADASMA takes into account both the urgency of the tasks and the availability and qualifications of your Technicians, to ensure optimal resource allocation.
Integrated route optimization tools help minimize travel time and maximize the efficiency of your field staff.
Maintenance software, including schedule planning
ADASMA offers specialized maintenance software designed specifically for the needs of charging infrastructure. Our solution allows you to centrally manage maintenance schedules, spare parts inventory, and repairs.
ADASMA helps you proactively plan maintenance work, based on historical data and current operating conditions. This helps prevent unexpected downtime and extends the service life of your charging stations.
Plan your spare parts and materials centrally to ensure that the right components are always available when needed.
Mobile app for field service technicians
Your technicians need access to all relevant information while in the field. With the ADASMA Mobile app, they always have everything at their fingertips— —from maintenance histories to technical manuals.
Even without a stable internet connection, your technicians can continue working with the ADASMA app and sync their data later.
Field service technicians can create reports and upload photos in real time, which improves communication with the back office and simplifies documentation.
Comprehensive reporting and analysis tools
ADASMA provides you with detailed insights into the performance of your charging infrastructure. With comprehensive reporting and analytics tools, you can measure the efficiency of your processes and continuously improve them.
Use real-time reports and historical data to make informed decisions and continuously optimize your maintenance strategies.
Customize the dashboards to suit your specific needs at to view your most important KPIs and metrics at a glance.
Integration with your existing ERP systems
Are you already using an ERP system to manage your customer and product master data and handle quoting and invoicing? That’s no problem— —because ADASMA can retrieve the data you’ve defined using an interface.
The ideal software for service providers and operators in the charging infrastructure sector
ADASMA helps you integrate charging points, service operations, field service, and existing systems into a single, transparent process.
The ADASMA field service management software supports the management and maintenance of charging stations and energy infrastructure. It is designed for municipal utilities, independent charging network operators, and installation and maintenance companies.
The integration of Asset Management, Operational planning, mobile apps, reporting, and ERP interfaces enables service processes that can be coordinated more quickly, documented more accurately, and analyzed more effectively.
Making service processes around charging infrastructure more digital
We would be happy to advise you on how to make your service and maintenance processes more digital and efficient with ADASMA.