Field Service Management Software
ADASMA is a field service management software solution designed for service and maintenance companies that want to efficiently schedule operations, connect Technicians on the go, and comprehensively document service processes.
Result: shorter routes thanks to route and operational planning, less downtime, faster response to disruptions, and transparent service reports—both internally and for customers. ADASMA integrates the key components: Asset Management, Scheduling Board/Operational Planning, mobile app , and digital service reports into a comprehensive digital process.
What exactly is Field Service Management?
Just as with vehicles, assets also require regular maintenance. For uncomplicated organization, many companies now use software solutions to increase efficiency and cost savings. The operation of field service management software digitizes all processes.
Field Service Management (FSM) is not just about customer service; it encompasses a much broader range of responsibilities. It includes the following areas:
Meeting increasing customer requirements with field service management software
With the rise of digitalization, fast and error-free customer service is becoming increasingly important. Those responsible in service companies are faced with the major challenge of meeting these customer requirements. This raises several questions. How can available resources be used optimally, and how can we meet customers' service expectations to strengthen customer loyalty?
These processes can be digitized using appropriate field service management software. With proper route and operational planning, the distances between operations are reduced, allowing for more operations to be completed and minimizing downtime for technicians. At the same time, response times are reduced—especially in the event of equipment failures, where every minute of downtime costs money.
Since the service's areas of application often require expensive equipment (measuring instruments, etc.), it is important to make optimal use of this equipment here as well. In most cases, equipment planning must be approached in much the same way as workforce planning, since equipment is also a “scarce resource.” The FSM is used to assign the equipment and the corresponding vehicle to the service technicians who need this equipment.
This makes it possible to track at any time whether equipment is still available and in which Operations it was last used.
In addition to a quick response time, customers expect transparent and seamless service. The FSM uses customizable maintenance schedules to remind customers of upcoming maintenance so that they can be informed proactively. Transparency also plays an important role in the service technician's work.
Using a digital service report that includes photo documentation in the FSM mobile app, all relevant information can be presented to the customer in a transparent manner and made available digitally.
Typical areas of application of the FSM
When assets break down, every minute counts.
With ADASMA, you can reduce response times through structured scheduling, rapid information sharing, and mobile documentation.
Maintenance & recurring service callsProactive maintenance schedules provide reminders of upcoming maintenance tasks.
Service reports, including photo documentation, provide transparency for customers.
Technician app & digital service reportTechnicians use mobile devices to record all relevant information.
The digital service report, which includes photo documentation, speeds up billing and reduces the need for follow-up inquiries.
Find out which functions ADASMA uses to provide you with optimum support for your challenges.
To the function overviewADASMA as your solution for field service management
In addition to the features mentioned above, ADASMA offers many other useful functions that will significantly simplify your day-to-day operations as a maintenance and repair company. This includes, for example A structured and well-organized Asset Management or asset management function. Based on the system data, you can also perform helpful strategic analyses that can serve as a solid foundation for important strategic decisions.
For the Operation planner in the office, ADASMA provides an intuitive scheduling board that allows for the time-saving and efficient coordination of field service technicians—including route optimization. The range of functions is rounded off by a high-performance and easy-to-use service technician app. This will enable you to fully digitize your entire service process and take full advantage of all the opportunities offered by today’s technologies.
The ADASMA maintenance software is industry-agnostic and is primarily intended for maintenance and service companies that, as service providers, perform maintenance, commissioning, and customer service activities at their customers' service sites.
Fully digitize the service process and leverage all opportunities.
Frequently Asked Questions About Field Service Management
01 What are the benefits of FSM in day-to-day service operations?
Digital processes, along with route and operational planning, result in shorter routes, reduced downtime, and faster response times—especially in the event of breakdowns, where downtime is costly.
02 Why is resource and equipment planning important?
Service often requires expensive equipment. FSM provides support in assigning equipment/vehicles to Technicians and making it traceable where equipment is available and was last used.
03 How does FSM ensure greater transparency for customers?
FSM uses customizable maintenance schedules to remind you when maintenance is due. Information can also be provided transparently via digital service reports (including photo documentation).
04 What components does ADASMA provide for FSM?
Among other things, ADASMA provides Asset Management/Asset Management, a planning board for field service (including route optimization) and a service technician app for the complete digitalization of the service process.