ADASMA is a field service management software for service and maintenance companies that want to plan operations efficiently, connect Technicians via mobile devices and document service processes consistently. The result: shorter distances thanks to route and Operational planning, less idle time, faster response to faults and transparent service reports - both internally and for customers. ADASMA combines the central components: Asset Management, Planning Board/Operational planning, mobile app and digital service report to create an overall digital process.
What exactly is Field Service Management?
Field Service Management is the link between customers and products. Cars are known to require regular maintenance and inspection, and this is also the case for all assets and equipment in a company. For uncomplicated organization, many companies now use software solutions to increase efficiency and cost savings. All processes are digitized through the operation of field service management software.
Field Service Management (FSM) is not just the term customer service, but encompasses a much wider range of tasks. It includes the following areas:
- Planning and management of resources such as employees, vehicles, materials, etc.
- Transmission of information to the relevant employees
- Error and task determination
- Remote monitoring and evaluation of the service object
Meeting increasing customer requirements with field service management software
Increasing digitalization means that fast and error-free customer service is becoming more and more important. Those responsible in service companies are faced with the major challenge of meeting these customer requirements. This raises several questions. How can the available resources be used optimally and how can the service requirements of customers be met in order to strengthen customer loyalty?
Processes can be digitized using appropriate field service management software. Operational planning and routing shortens the distances between operations, allowing more operations to be carried out and avoiding idle time for technicians. At the same time, response times are increasing - especially in the event of system failures, where every minute of downtime costs money.
As expensive equipment (measuring devices, etc.) is often required in the service application areas, it is also important to use it optimally here. In most cases, it is necessary to "plan" the equipment in a similar way to the employees, as the equipment is also a "scarce commodity". The FSM is used to assign the equipment and the corresponding vehicle to the service technicians who need this equipment. This makes it possible to track whether equipment is still available and for which operations it was last used.
In addition to a fast response time, customers expect a transparent and consistent service. The FSM uses customizable maintenance schedules to remind customers of upcoming maintenance so that they can be informed proactively. Transparency also plays an important role in the service technician's work. With the help of a digital service report including photo documentation in the FSM mobile app, all relevant information can be prepared transparently for the customer and made available digitally.
To summarize, field service management has some significant advantages:
- Reducing costs through optimal resource planning
- Increase customer satisfaction and customer loyalty
- Higher availability of service objects through predictive maintenance
- Support for service technicians
- Shorter billing cycles thanks to digital service report and synchronization with office staff
Typical areas of application of the FSM
- Mechanical engineering
- HVAC sector (heating, ventilation and air conditioning)
- Emergency power generators
- Energy and utilities industry
- Other service providers
Find out which functions ADASMA uses to provide you with optimum support for your challenges.
ADASMA as your solution for field service management
In addition to the aspects mentioned above, ADASMA offers you many other useful functions that make your day-to-day work as a maintenance and repair company much easier. This includes, for example A structured and clear Asset Management or Asset Management function. You can also carry out helpful strategic evaluations based on the system data, which can serve as a sound basis for important strategic decisions.
ADASMA has an intuitive planning board for Operational planners in the office, which can be used to coordinate service technicians in the field efficiently and in a time-saving manner - including route optimization. The range of functions is rounded off by a high-performance and easy-to-use service technician app. This puts you in a position to fully digitalize your entire service process and exploit all the potential offered by today's technologies.
The ADASMA maintenance software is industry-independent and is primarily aimed at maintenance and service companies that carry out maintenance, commissioning and customer service activities on their customers' service objects as service providers.