ADASMA functions for digital service, maintenance and repair
From Asset Management, Operational planning and the service technician app to tickets, customer portal, dashboard, ERP interfaces and AI functions: ADASMA functions for digital service, maintenance and repair
From Asset Management, Operational planning and the service technician app to tickets, customer portal, dashboard, ERP interfaces and AI functions: AD connects your service processes in one central software.
All core functions are interlinked - from the Asset to planning and the app to evaluation and ERP feedback.
When service processes are distributed, queries, search times and rework arise
In many service companies, system information, orders, feedback, customer inquiries and billing data are stored in different systems. This makes the service process unnecessarily slow, error-prone and difficult to control.
Plant data is stored in ERP, Excel, paper folders or heads
Important information is distributed and not reliably available during operations.
Operations are planned manually and coordinated several times
Scheduling, Technicians and office staff lose time due to queries and rescheduling.
Technicians do not have all the information available on site
Histories, documents, checklists or measured values are missing exactly when they are needed.
Service reports are returned late or incomplete
Post-processing, clarifications and invoicing are unnecessarily delayed.
Customer inquiries get stuck in email inboxes
Priorities, responsibilities and status are not visible to everyone involved.
Confirmations must be added for billing or ERP
Times, materials, services and reports are often recorded twice.
One service process - all functions interlock
ADASMA does not just map individual modules. The functions combine assets, orders, tickets, Operational planning, mobile documentation, evaluation and ERP feedback into a continuous process.
Manage Asset
Record master data, components, documents, history and maintenance plans.
Order or ticket is created
Record customer inquiries, faults or maintenance in a structured manner.
Plan operation
Coordinate Technicians, appointments, routes and capacities in Operational planning.
Mobile connection for Technicians
Record operation data, checklists, photos, times and signatures in the app.
Provide service report
Complete documentation digitally and make it available to the customer or office staff.
Evaluate and trace data
Analyze key figures and transfer relevant feedback to ERP systems.
Which ADASMA function suits your service process?
Each function solves a specific part of your service process. Together, they create a end-to-end platform for maintenance, service, field service, customer communication and ERP feedback.
Central database for assets and maintenance objects
Manage master data, components, documents, maintenance contracts and complete histories centrally.
About the function
Process customer inquiries and open work in a structured manner
Organize customer inquiries, e-mails, internal coordination and open work in a comprehensible manner.
About the function
Planning board, map and route planning for service technicians
Planning board, drag & drop, planning aid, map view and route optimization for field service.
About the function
Mobile documentation and digital service reports
Mobile operation data, digital service reports, photos, times, signature and offline function.
About the function
Service key figures and evaluations at a glance
Evaluate service key figures, Asset and order data, evaluations and forecasts centrally.
About the function
Connect ADASMA with ERP and third-party systems
Connect master data, orders, operation data and confirmations with ERP and third-party systems.
About the function
Provide documents, reports and status information digitally
Make service reports, documents, tickets and status information digitally available to customers.
About the function
Use service knowledge faster and support processes
Use service information faster, find content better and support processes intelligently.
About the functionWhich function fits your current bottleneck?
Not every user thinks in module names. This overview helps you to find the right entry point to the ADASMA functions.
ADASMA functions for all participants in the service process
Service management, office staff, Technicians, management and IT benefit differently - but all work with the same structured service information.
More overview of the entire service
Operations, maintenance, capacity utilization, queries and service quality become easier to control.
- More overview
- Better control
Less manual tuning
Priorities, operation data, feedback and customer inquiries come together in a more structured way.
- Fewer queries
- Clearer priorities
All operation data available on mobile devices
Technicians work with less paper, fewer queries and better information on site.
- Mobile working
- Document offline
Better scalability and key figures
Shorter throughput times, better process quality and traceable service indicators.
- Scaling processes
- Use key figures
Controlled integration into existing systems
Check ERP connections, hosting or on-premise, interfaces and system integration in a structured manner.
- ERP connection
- Hosting / On-Premise
Why ADASMA is more than just individual service tools
ADASMA combines functionality, ease of use, integration into existing system landscapes and personal support to create software for everyday service work.
Continuous service process
Functions interlock instead of standing next to each other in isolation.
Wide range of functions
From Asset Management to mobile app and ERP integration.
Simple operation
Easy to use for office staff, service management and field staff.
Personal support
Introduction, support and further development with a direct contact person.
Adaptable to your processes
For different industries, processes, assets and system landscapes.
Frequently asked questions about the ADASMA functions
Answers to typical questions about the range of functions, getting started, mobile app, ERP connection and the operation of ADASMA in technical service.
What functions does ADASMA offer?
ADASMA includes Asset Management, Operational planning, service technician app, dashboard, ticket system, customer portal, ERP interfaces and AI functions.
Do all functions have to be used at the same time?
No. The functions can be introduced and expanded depending on the service process. It is important that the modules interact sensibly.
Which function is most important for getting started?
It depends on the bottleneck. Companies often start with Asset Management, Operational planning and the service technician app because these map the service process from master data to planning and documentation.
Can ADASMA be connected to existing ERP systems?
Yes. ADASMA supports interfaces to ERP and merchandise management systems as well as flexible connections via interfaces or REST API.
Is ADASMA also suitable for field service technicians?
Yes. The service technician app supports mobile operation data, digital documentation, photos, times, signatures and offline operation.
For which companies are the functions relevant?
Especially for maintenance and service companies with field service, recurring operations, complex assets and a need for better planning, documentation and evaluation.
See how ADASMA connects your service processes end-to-end.
In a non-binding appointment, we will show you which functions are relevant for your service process - from Asset Management and Operational planning to the app, dashboard, tickets, customer portal and ERP interfaces.