Accelerate processes. Get faster responses. Focus more on service.
The ADASMA AI features support your teams precisely where time is typically lost in day-to-day operations: during assignment preparation, when analyzing technical notifications, when summarizing cases, and during communication with customers. In this way, you reduce manual routine work, accelerate workflows, and create greater transparency in service and maintenance.
What AI can do for you in your day-to-day work
The ADASMA AI functions address typical routine activities in the service process - from deployment preparation to comprehensible summaries of long procedures.
Intelligent briefings
Prepare operations faster: The AI creates structured briefings with the most important information directly in ADASMA - for better preparation in the office and on the road in the mobile app.
Understanding faults more quickly
The AI interprets error codes, fault messages and terms from technical documentation and provides support with specific solutions - even directly on site at the Asset.
Improve customer communication
Respond to service requests faster, more professionally and in a more informed manner - without copy & paste, without changing tools and without unnecessary delays.
Automatically summarize ticket histories & reports
Condense long ticket histories, emails and reports into clear, comprehensible summaries - for a better overview and better handovers.
Securely integrated - instead of an additional tool island
The ADASMA AI integration is based on ChatGPT and is provided via the Microsoft Azure data center in the EU. Your data remains integrated in ADASMA, its use is GDPR-compliant and your employees continue to work in the familiar processes - without external tools or additional interfaces.
Seamlessly integrated
Can be used directly in ADASMA
EU Hosting
Microsoft Azure in Europe
GDPR-compliant
Professional & safe
No extra tools
A system instead of chaos
How office staff, service technicians and customers benefit
The AI functions work at several points in the service process: in processing customer inquiries, in preparing operations and in communicating clearly to the outside world.
Advantages for office staff & scheduling
Customer inquiries can be answered more quickly, more accurately and with better language. Ticket histories and reports are automatically summarized - without copy & paste. This reduces routine work and provides support for complex cases, even if specialist knowledge is not immediately available.
- Answer faster
- Less routine work
Advantages for your service technicians
Technicians receive structured briefings and quick help in the event of faults directly in the work context. Error codes, fault messages and technical terms are presented in an easy-to-understand way. This saves time, reduces typing and creates more focus on the actual Technician.
- Better prepared
- Less typing work
Advantages for your customers
Your customers experience faster responses, traceable documentation and clearer communication. This looks professional, modern and creates trust in your service processes.
- Faster response
- Clearer communication
Which AI package suits your needs?
You can start with ready-to-use AI functions or explore your technical data in greater depth - depending on the complexity of your processes.
ADASMA KI Standard
For companies that want to work more productively without any set-up effort. Features include text enhancement, intelligent assignment briefings, automatic summaries of ticket histories, automatic activity reports in the mobile app and translations into several languages.
ADASMA KI Pro
For companies that want to utilize the full potential of their technical documentation. In addition to all the standard functions, you get a chat with the Asset, automatic response and solution suggestions for tickets and the option of making documentation specifically usable for AI operations.
AI functions as intelligent support for your service process
Briefings, summaries, text support and technical information do not remain isolated, but connect with Asset Management, Dashboard, Operational planning, Customer Portal, App, Tickets and ERP.
Asset management
Technical documentation, plant data and histories become more usable for AI-supported assistance.
About the functionDashboard
Service information, processes and developments can be better classified and evaluated.
About the functionOperational planning
Operations can be better prepared with structured briefings and relevant preliminary information.
About the functionCustomer portal
Clear communication, comprehensible information and structured feedback strengthen the customer experience.
About the functionService technician app
Technicians receive better operational information, understandable instructions and support in the work context while on the move.
About the functionTicket system
Ticket histories, e-mails and queries can be automatically summarized and made more comprehensible.
About the functionERP interfaces
Order, customer and feedback data remain connected in the overall process and create a better database for AI support.
About the functionFrequently asked questions about the AI functions in ADASMA
Answers to typical questions about AI support, data security, deployment briefings, summaries, technical help and the AI packages in ADASMA.
What are the AI functions in ADASMA?
The AI functions support your team directly in ADASMA with typical routine tasks. These include intelligent briefings, automatic summaries, text improvements, translations, suggested answers and support with technical questions.
Where does AI help in everyday service?
AI helps where information needs to be quickly understood, summarized or processed: in the preparation of operations, long ticket processes, technical reports, service reports and in communication with customers.
Can service technicians also use AI on the move?
Yes. Depending on the scope of functions, service technicians can be supported directly in the work context, for example through structured deployment information, comprehensible technical information or automatically generated activity reports in the mobile app.
Is the AI in ADASMA secure and GDPR-compliant?
The ADASMA AI integration is professionally and securely integrated into the existing processes. It is provided via Microsoft Azure in Europe. Your employees continue to work in ADASMA, without additional tool islands or external working environments.
Will AI replace the work of my employees?
No. AI does not replace a professional decision, but supports time-consuming preparatory work. She can summarize information, prepare texts, provide technical information or structure processes. The evaluation and decision remains with your team.
What is the difference between ADASMA KI Standard and ADASMA KI Pro?
ADASMA KI Standard is suitable for immediately usable functions such as text enhancement, intelligent assignment briefings, summaries, automatic activity reports and translations. ADASMA KI Pro extends this scope with functions such as chat with the Asset, suggested solutions for tickets and the targeted use of technical documentation.
Do we need additional software or external AI tools?
No. The advantage of the ADASMA AI functions is that they are directly integrated into ADASMA. Your teams do not have to switch between several tools, but use the AI support there, where operation data, tickets, system information and service processes are managed anyway.
Find out which AI features have the greatest impact on your service process.
We would be happy to advise you on how to make your service and maintenance processes more digital and efficient with ADASMA.