When customers search for information, unnecessary effort is often involved.
After a service call, the next task begins for many companies: reports are sent by email, documents are retrieved again, queries are answered and ticket information is assigned manually.
Customers repeatedly ask for documents or application information
Although information is available, it is not centrally accessible to customers at all times.
Queries are handled via long e-mail processes
Communication becomes confusing when queries, responses and documents are in different email chains.
Service reports are sent manually by e-mail
Sending takes time and is dependent on manual approval, filing and forwarding.
Tickets must be subsequently assigned internally
Customer concerns do not always arrive in the system in a structured way and have to be sorted internally.
Old reports are difficult to find
Older service reports disappear in e-mail histories, folders or local files.
Customers have no central overview of their concerns
Open tickets, completed operations and documentation are not visible in one place.
A central service area for your customers
The ADASMA customer portal offers your customers convenient online access to relevant service information - from approved service reports and technical documentation to ticket creation.
The information is organized chronologically, searchable and can be downloaded if required. You decide which customers see which information. Content can be specifically released via customer-specific authorization levels.
24/7 access
Provide service information centrally online
Chronological & searchable
Reports, documents and information can be found in an organized manner
Authorization levels
Control which customer is allowed to see which information
Download on demand
Retrieve released service reports and documents directly
What the ADASMA customer portal does
Give your customers direct access to relevant service information - structured, traceable and seamlessly connected to ADASMA.
Your customers receive a professional service area that bundles information, reduces queries and strengthens the digital customer experience.
Service reports & documentation
Your customers receive access to completed service reports and other technical documents - directly after approval and according to the respective authorization level.
Chronological filing
Older reports also remain accessible, organized and searchable. This eliminates the need to search through old e-mail histories.
Self service & ticket creation
Customers can create tickets themselves, comment on them or ask questions about existing Operations and Assets.
Automatic ticket allocation
Customer tickets are automatically assigned in the ADASMA system and can be further processed in a structured manner.
White label appearance
The portal can run under your own domain and be adapted to your corporate design - with logo, colors and individual presentation.
Mobile use without App Store
The portal can be saved as a shortcut on a smartphone or tablet and offers app-like use without installation.
More transparency for customers. Less effort for your team.
The customer portal relieves your company's day-to-day service workload and at the same time offers your customers professional digital access to relevant information.
Fewer queries and a flood of emails
Service reports, documents and ticket information do not have to be repeatedly sent or explained manually.
- Less manual document dispatch
- Clearly structured communication
- Stronger customer loyalty
24/7 access to relevant service information
Customers can find reports, documentation and open issues centrally in one place - instead of in old e-mail histories.
- Central document storage
- Quick overview of tickets
- Easy access to older reports
Not just tickets - but a digital customer service area
The customer portal supplements the ADASMA ticket system with the customer side of the process.
From the customer's request to internal processing and transparent documentation in the portal.
Customer raises concerns
Customers can create tickets, comment on them or ask questions about existing Operations and Assets.
Internal processing starts
The ticket system supports processing, assignment and tracking in the ADASMA system.
Information remains connected
Operation data, documents, reports and queries remain traceable in the process.
Documentation becomes accessible
Relevant information becomes visible to customers as soon as it is released.
For service companies that want to make customer transparency scalable
The ADASMA customer portal is particularly suitable for companies that want to offer their customers round-the-clock access to service reports and documentation, relieve the burden on their customer service and use additional digital services to increase customer loyalty.
Many service reports are sent out regularly
If documents often have to be provided manually, the portal makes things easier.
Customers repeatedly request documents or status information
Centralized access reduces recurring queries and search effort.
A growing customer base should be looked after efficiently
Additional digital services help to make customer service more scalable.
The external image should appear more professional and digital
A branded portal strengthens the perception of your service offering.
Service processes to be more standardized
Approvals, documents, tickets and customer communication come together in a more traceable way.
The customer portal as the digital customer side of your service process
Service reports, documents, status information and tickets do not remain isolated, but connect with Asset Management, Dashboard, Operational planning, App, Ticket system, ERP and AI.
Asset management
Released system information, documents and histories can be made available to the customer.
About the functionDashboard
Service, ticket and customer information remains visible and analyzable in the system.
About the functionOperational planning
Planned and completed operations provide the basis for traceable status information.
About the functionService technician app
On-site documented services and service reports can be provided after approval.
About the functionTicket system
Customers can initiate requests, make queries and keep tickets traceable in the process.
About the functionERP interfaces
Customer, order and feedback data remain connected to existing systems.
About the functionAI functions new
Service information, ticket histories and documentation can be prepared in a more comprehensible way.
About the functionYour questions, our answers
Frequently asked questions about the ADASMA customer portal, ticket creation, release of service reports, white label use and mobile access.
Can customers create tickets themselves?
Yes. Customers can use the portal to create their own tickets, comment on them and ask questions about existing Operations or Assets. The tickets are assigned directly to the appropriate project in the ADASMA system.
Can service reports be provided automatically?
Service reports and technical documents can be made available in the customer portal after approval. It is possible to control which information is visible to which customer.
Can the customer portal appear in my own design?
Yes. The portal can be implemented as a white label solution with its own domain, logo, colors and individual design.
Do customers have to install an app?
No. The portal works without installing the app store and can be stored as a shortcut on the home screen of a smartphone or tablet.
For whom is the customer portal particularly worthwhile?
Especially for maintenance and service companies that manage many documents, service reports or queries in customer contact and want to offer their customers centralized digital access.
Experience how ADASMA makes your customer service more digital and transparent.
We are happy to advise you on how you can provide service reports, documentation, tickets, and customer information centrally online with ADASMA.