When Operational planning runs on Excel, telephone and gut feeling
In many service companies, planning is the result of constant coordination: Operations are postponed, queries come from the field service, open work is not visible to everyone and tours are difficult to bundle sensibly.
Technicians are rescheduled several times
Short-term changes cost time if availability, deadlines and assignment status are not centrally visible.
Queries from the sales force slow down the office staff
Without up-to-date operation data, there are phone calls, inquiries and duplicate coordination between the office and field staff.
Travel times due to unfavorable routes
If operations are not organized geographically, it is difficult to bundle tours and routes remain longer than necessary.
Open operations are not visible to everyone
Operations, maintenance types and priorities to be planned have to be laboriously searched for or manually tracked.
Status changes are returned too late
If the start, processing and completion are not directly visible, there is no basis for a quick response.
Vacation, availability and illness make planning difficult
In addition to service assignments, absences and special appointments must also be reliably taken into account in the calendar.
Plan operations centrally - with calendar, map and real-time feedback
ADASMA combines the planning board, open operations, geographical information and app feedback into a clear dispatching interface.
Calendar & planning board
See at a glance which Technician is available when and which operations are already planned.
Drag & drop scheduling
Move, extend or reassign operations - they can be planned intuitively in the planning board.
Real-time synchronization with the app
Technicians receive operation data directly on their mobile devices; start, processing and completion are visible in the calendar.
Planning aid for open operations
Filter operations still to be planned by period, classification or maintenance type and drag them directly into the planning board.
Map & location overview
Visualize customers, Assets, Technicians, Tickets and Operations on a geographical map.
Route planning & route optimization
Add new operations to existing tours and reduce unnecessary travel times.
From open operations to mobile feedback
ADASMA supports Operational planning along the actual dispatching process - from unplanned orders to feedback from the field service.
Open operation
An operation to be planned appears in the planning aid.
Use planning aid
Filter by period, classification or maintenance type.
Check map
Classify location, Technician and surrounding routes.
Select Technician
Consider availability and distance directly.
Plan using drag & drop
Drag the operation from the list into the planning board.
Receive app feedback
Status changes are visible in the deployment calendar.
Each role benefits differently - but all work with the same Operational planning
Operational planning creates a common planning basis for scheduling, service management, service technicians and management.
Less coordination in everyday life
Open operations, appointments, Technicians and status information are available centrally. This means that changes can be planned more quickly at short notice.
- Reschedule faster
- Fewer queries
Better control of capacities
Open operations, maintenance, capacity utilization and driving times remain traceable. This makes planning and team management more reliable.
- More overview
- Better control of tours
All application information directly mobile
Technicians receive relevant deployment information directly on their mobile device and can report back status changes promptly.
- Mobile informed
- Report status
Plannable service process
Fewer travel times, shorter response times and traceable key figures make the service process more scalable.
- Reduce costs
- Managing growth
Operational planning as the central hub for your service process
Operation data, open work, technician status and feedback do not remain isolated, but connect with Asset Management, Dashboard, Customer Portal, App, Tickets, ERP and AI.
Dashboard
Travel times, capacity utilization, deployment types and service indicators can be evaluated.
About the functionAsset management
Customer, location, Asset and maintenance information provide the basis for planning.
About the functionCustomer portal
Customers receive access to approved reports, documents and status information.
About the functionService technician app
Operation data goes out mobile, status and feedback come back.
About the functionTicket system
Open work, faults and queries can be planned.
About the functionERP interfaces
Order and confirmation data can be linked to existing systems.
About the functionAI functions new
Structured operation and service information forms the basis for better support.
About the functionFrequently asked questions about digital Operational planning
Answers to typical questions about the planning board, drag & drop, app connection, planning aid, route optimization and short-term rescheduling in ADASMA.
Can I plan operations using drag & drop?
Yes. Operations can be moved, extended or assigned to another service technician in the planning board. This allows changes to be implemented directly in the planning.
Do Technicians see changes immediately in the app?
Yes. Operation data is transferred to the service technician app. Status changes from the field service are visible in the deployment calendar.
Does ADASMA support route planning?
Yes. Open operations can be classified geographically using the map and planning aid and integrated into existing tours.
Can I filter open operations?
Yes. Open operations can be filtered by time period, classification or maintenance type. This makes detailed planning clearer.
Can I plan for vacation, illness or availability?
Yes. In addition to service assignments, other appointment categories such as vacations, on-call duty or illness can be created and color-coded.
Who is digital Operational planning suitable for?
It is particularly suitable for service companies with field service, recurring operations, maintenance, short-term faults and several service technicians.
How does Operational planning relate to the mobile app?
Operational planning sends relevant operational information to the app. Feedback, status changes and completed work flow back into the service process.
Experience how ADASMA connects Technicians, appointments and tours.
In the non-binding appointment, you will see how ADASMA makes open operations visible, coordinates Technicians via a planning board, makes tours easier to plan and feeds feedback from the app directly back into the service process.