When service reports are created on paper, the work in the back office often only really begins
Paper reports, incomplete feedback and missing deployment information lead to queries, reworking and delayed invoicing. This is exactly where the ADASMA service technician app comes in.
Reports are illegible or incomplete
Handwritten notes, missing information or incomplete forms cause additional clarification work after the operation.
Photos, times and materials have to be searched for afterwards
If information is not recorded directly at the point of operation, there will be work for office staff, Technicians and billing later on.
Queries between office staff and Technicians cost time
Without complete mobile deployment information, details are clarified by telephone, e-mail or separate messages.
Operation data is not fully available on site
Customer information, system data, histories, measured values or documents are missing exactly when they are needed during operations.
Documentation depends on paper, network reception or individual knowledge
If information is not available offline, documentation in the field is unnecessarily prone to errors.
Billing delayed due to reworking
Only when reports are complete, legible and checked can billing and follow-up processes continue to run smoothly.
Operation data, documentation and service reports directly on the mobile device
ADASMA brings relevant deployment information, Asset history, digital data capture, photos, times, materials and signatures into a mobile interface.
Operation data, Asset history and measured values available on mobile devices. Digitally record service reports, photos, times and signatures. Work offline and synchronize automatically.
Operation data available on mobile devices
Technicians see all relevant deployment information directly on their smartphone, tablet or Windows device.
Push notifications for changes
Changes to deadlines or adjustments to the scope of tasks land directly with the Technician.
Navigation to the Asset
The route can be started directly via GPS coordinates.
Asset data and Asset history
Technical master data, components, measured values and previous work can be called up on site.
Digital service reports
Work, measurement logs, materials, times and signatures are recorded directly during the operation.
Photo, video and voice input
Technicians can document damage, conditions or work results using photos and capture texts more quickly.
Offline operation
Work can continue even when reception is poor; synchronization is automatic.
Platform-independent
The app can be used for iOS, Android and Windows and supports multiple device types.
From the deployment order to the finished service report
The ADASMA service technician app combines Operational planning, system information, digital documentation and feedback into a continuous process.
Operation is planned in ADASMA
The office staff plan appointments, Technicians and tasks centrally in ADASMA.
Technician receives operation data via app
All relevant information is provided on mobile devices and updated when changes are made.
Asset, history and documents are available
Master data, measured values, documents and previous work can be called up directly on site.
Work is recorded digitally
Measured values, photos, times, material and completed work are documented during the operation.
Customer signs digitally
The signature is recorded directly on the mobile device.
Service report is reported back
The data is available for internal service, billing, history and evaluation.
Each role benefits differently - but all work with the same mobile feedback
The service technician app relieves field service, office service, service management and management through digital documentation directly at the place of operation.
Less paper, more information on site
Operation data, Asset history, documents and measured values are available on mobile devices. Work is directly documented digitally.
- Work offline
- Digital documentation
Fewer queries after the operation
More complete feedback, digital service reports and directly available data reduce rework in the internal service department.
- Less rework
- Faster reports
Better documentation quality
Standardized feedback, photos, times and digital signatures increase transparency and traceability.
- More transparency
- Greater acceptance
More professional service processes
Shorter throughput times, less reworking and clearly documented service reports improve efficiency and visibility.
- Reduce costs
- Scaling processes
The service technician app as a mobile part of your service process
Operation data, system information, tickets, service reports and feedback do not remain isolated, but connect field service, office service, dashboard and ERP.
Operational planning
Appointments, tasks and changes are transferred to the app in a structured manner.
About the functionAsset management
Master data, history, documents and measured values are available on mobile devices.
About the functionTicket system
Open work and queries can continue in a structured manner.
About the functionDashboard
Times, operations, feedback and service key figures can be evaluated.
About the functionERP interfaces
Relevant feedback data can flow back into existing systems.
About the functionCustomer portal
Released reports, documents and status information can be provided.
About the functionAI functions new
Structured mobile feedback forms the basis for better service support.
About the functionFrequently asked questions about the ADASMA service technician app
Answers to typical questions about offline operation, mobile devices, synchronization, digital signatures, service reports and photo documentation.
Does the ADASMA service technician app work offline?
Yes. Operation data can be used offline and service reports can be created without an internet connection. Synchronization takes place automatically as soon as the connection is re-established.
Which devices are supported?
The app is platform-independent and available for iOS, Android and Windows. Technicians can also use smartphones and tablets depending on the situation.
Can Technicians use photos and voice input?
Yes. Photos can be added for documentation purposes, and texts can also be entered by voice.
How is the digital service report created?
Work, technical data, measurement logs, materials, times and digital signatures are recorded directly in the app. The service report can then be provided digitally.
What information does the Technician see on site?
In addition to customer and application information, technical Asset data, components, nameplate images, Asset history and previous measured values can be called up.
What happens after the operation is completed?
The recorded data is reported back and is available for internal service, billing, service history and evaluations.
See how ADASMA digitizes service reports directly on-site.
During a no-obligation session, you will see how technicians access job data on the go, document work offline, capture photos and signatures, and submit complete service reports back to the back office.