Resources for selecting and implementing service software
Guidance, checklists, and decision-making aids for companies looking to digitize technical service processes.
Begin with your current question. The four core resources guide you from requirements—covering economic viability and costs—through to realistic implementation.Which question would you like to address first?
The four core resources build logically upon one another. The FAQ and blog supplement the with information on decision-making and project topics when specific, detailed questions arise.
What must new service software be able to do?
Document requirements, processes, user roles, interfaces, and mobile work in a structured format as specifications or a requirements catalog .
Create a requirements specificationWhat are the potential cost savings in technical service?
Easily estimate the time and process costs associated with administration, searching, follow-up inquiries, and media breaks at with just a few details.
Calculate potential savingsWhat factors influence project, licensing, and operating costs?
Classify cost factors, typical project sizes, implementation effort, ERP integration, hosting, and ongoing services.
Understanding the Cost StructureHow Can Service Software Be Successfully Implemented?
Project phases, data preparation, pilot, training, go-live, Prepare for IT and security issues in a realistic manner.
Understand the IntroductionHave you recorded your requirements?
Use the draft requirements specification as a basis for an initial discussion. This allows for a quicker assessment of which requirements ADASMA covers as standard and which points need to be clarified on a project-specific basis.
Discuss requirements