Field Service Management:
Digitise your service processing

With ADASMA, we have not only fully digitalized our factory customer service, but are now also integrating our Germany-wide service partners into our service processes. This ensures maximum efficiency, especially in combination with the interface to our ERP system.

Both our technicians in the workshop and the entire field service use ADASMA for digital documentation. With interfaces to our ERP system "Sage 100" and the KOBELCO telematics system, ADASMA has integrated seamlessly into our system landscape.

With the intuitive ADASMA mobile app, we can provide our service technicians with all the relevant deployment information, including provide navigation data on their end devices. From order placement to invoicing, ADASMA is designed to be completely coherent and interacts excellently with our ERP application.

Thanks to its high degree of flexibility, ADASMA could be tailored to our requirements in servicing wind turbines. The connection to our ERP system also went smoothly, so that we can now handle the entire order processing and the associated documentation completely digitally. In ADASMA, we have found the solution that can help shape Sabowind's digital future.

For us, ADASMA is much more than a "digital representation" of the assembly reporting system. ADASMA is our communication platform for all matters relating to our customers in terms of visit reports, maintenance histories, contracts, planning tools, materials management, etc. - and thus covers all our needs in compressed air technology.

We looked at a number of software solutions beforehand, but opted for ADASMA due to its intuitive operation and extensive configuration options. The interface for connecting to our ERP system enables us to work in the service department without media discontinuity.

Our entire technical system documentation is now much more structured and transparent. The ADASMA app has also enabled us to significantly improve the quality and efficiency of our service process.

Our dispatchers plan more efficiently and the service technicians process their operations completely digitally. By saving time, they can now focus more comprehensively on their customers and tasks.

As a licensed MWM service and sales partner, our customers place the highest demands on the maintenance and servicing of their plants. With ADASMA, we have found a service software that provides us with optimum support.

The structured design and operation of the mobile app in the field are very well done. Synchronization with the desktop app works reliably and simplifies the follow-up of service documents immensely.

Compared to other maintenance solutions, ADASMA was by far the best fit for our CHP service requirements. Both our schedulers and our Technicians are highly satisfied.

The interface is very tidy and intuitive. We can offer our customers real added value in service thanks to seamless system documentation and support for deployment planning.